Privacy Policy

Last updated: November 5, 2025

1. Introduction

SilkRoad Tours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, mailing address
  • Travel Information: Travel dates, preferences, special requests, passport details (when necessary for bookings)
  • Payment Information: Credit card details, billing address (processed through secure payment gateways)
  • Communication Data: Content of messages, emails, and other communications with us
  • Technical Information: IP address, browser type, device information, pages visited

3. How We Use Your Information

We use the information we collect to:

  • Process and manage your tour bookings, hotel reservations, and transfer services
  • Communicate with you about your bookings and inquiries
  • Send you confirmation emails, travel documents, and important updates
  • Provide customer support and respond to your requests
  • Improve our services and website functionality
  • Send promotional materials and special offers (with your consent)
  • Comply with legal obligations and protect our legal rights
  • Prevent fraud and ensure the security of our services

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Hotels, tour operators, transportation companies, and other third parties necessary to fulfill your bookings
  • Payment Processors: Secure payment gateways to process transactions
  • Business Partners: Trusted partners who assist us in operating our website and conducting business
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with any merger, sale, or transfer of our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Objection: Object to processing of your personal information
  • Data Portability: Request transfer of your data to another service
  • Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Azerbaijan. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

SilkRoad Tours
15 Heydar Aliyev Avenue
Ganja, AZ2000, Azerbaijan
Email: [email protected]